Scheduled Urgent Care Video Visits
Deaconess Clinic Urgent Care Video Visits - Available Every Day 6 AM - 6 PM
What are Deaconess Clinic Urgent Care Video Visits?
A Deaconess Clinic Urgent Care Video Visit provides consultation, diagnosis and/or treatment for patients ages 2 and older via smartphone or tablet.
Communicate directly with a Deaconess Clinic Urgent Care or Pediatric Urgent Care provider by secure, live, interactive video conference. This is a convenient option for diagnosing and treating minor illnesses from anywhere in Illinois, Indiana, and Kentucky.
Urgent Care Video Visits are available every day 6 AM - 6 PM.
Symptoms/Conditions to use Urgent Care Video Visits
- COVID-19 Exposures
- Sinus Infection
- Cough & Flu
- Sore Throat
- Nausea
- Diarrhea
- Seasonal Allergies
- Rashes
- Sunburn
- UTI in Adult Women
- Pink Eye
- Bug Bites
- Head Lice
- Swimmer's Ear
​Quick Start Guide - Urgent Care Video Visits
Step 1: Schedule your appointment >Step 2: Log in to your MyChart - select your video visit appointment
Step 3: eCheck-In - complete eCheck-in up to seven days prior to your scheduled appointment
Step 4: Prior to your appointment time - open MyChart, select your video visit appointment and choose “Begin Video Visit”. The begin visit button will turn blue 30 minutes before your scheduled appointment time.
Step 5: Once you select “Begin Video Visit” - allow permissions for pop-up window, microphone and camera then continue to “Join Call”.
Step 6: Virtual waiting room - you will be in the virtual waiting room until the provider joins the visit at your appointment time.
Tips for a successful visit:
- Have your insurance card and photo ID ready
- Have your device charged
- If possible, find a quiet area
- Write down any questions, concerns or symptoms before your visit
- Make sure your WiFi or cellular signal is strong